Amerind Grove Nursing Home is not meeting 11 essential standards.

The Care Quality Commission has told BUPA Care Homes (CFHCare) Limited that it must take swift action to improve services at the Amerind Grove Nursing Home to comply with all essential standards of quality and safety.

Inspectors who visited the home in Raleigh Road, Ashton, found that it was failing to meet 11 essential standards.

Providers of care services have a legal responsibility to make sure they are meeting all the essential standards of quality and safety.

The inspectors visited the home in December in response to concerns which were first raised through Bristol City Council's procedures to safeguard people. Since then CQC has been working closely with the council and NHS Bristol to ensure the safety and wellbeing of the residents.

The CQC report which is published today highlights four main areas of concern.

Respecting and involving people

Inspectors found that people who live at Amerind Grove are not always respected or involved in day-to-day decisions about how their care is provided.

Care and welfare of people

The report concludes that people do not always receive safe care and treatment. In three months there had been 18 safeguarding investigations, nine of which had shown poor and inappropriate practice by staff.

Safeguarding people from abuse

Inspectors said that people who use the service are not always protected from harm or abuse.

Supporting workers

While records showed that 60% of staff had received safeguarding training, most staff said they had not received had received any training in dementia care, or the Mental Capacity Act. The report says that residents were not always being cared for by experienced, competent staff who are supported to carry out their work safely and effectively.

Ian Biggs, Regional Director of CQC in the South West said that his staff would now monitor the home closely. If improvements are not made, the next step could be enforcement action.

He said: "Recently there have been a number of safeguarding investigations which have shown poor practice by staff. People have suffered pain and injury, and then had delays in getting treatment they need. Their right to safe care has not always been protected

"We found that some of the care staff seemed too intent on getting their work done, without showing a real understanding of individual people's needs and the importance of person centred care.

"During our inspection we did see some people being offered a choice and their views being taken into account, but this didn't happen on all occasions. Amerind Grove is a big nursing home - and every resident is entitled to receive quality care. Some residents were left feeling frustrated, ignored and upset.

"The law says these are the standards that everyone should be able to expect when they receive care. Our inspectors will return to Amerind Grove in the near future and if we find that the home is not making progress we won't hesitate to use our legal powers on behalf of the people who live there."

Notes

- Amerind Grove is a 171-bedded care home at Raleigh Road, Ashton, Bristol. It is a purpose built care home, designed specifically to meet the needs of older and disabled people, including those with specialist dementia care nursing needs.

- The full report is available here.

Source:
Care Quality Commission